EduTrack Support
How can we help?
Find quick answers below or email us with your device type, app version, and a short description of what happened. Never include your password or verification code.
Sign in
Use the same sign-in method connected to your existing account.
Notifications
Allow notifications in EduTrack and in your device settings.
Account & data
Manage your profile or delete your account from Settings.
Contact support
Include screenshots only if they do not reveal passwords, verification codes, private notes, or other sensitive information. We use the details you provide only to respond to your request.
Sign-in help
Use the same sign-in option you originally used for your EduTrack account. If you want to connect Google or Apple, first sign in to your existing account and open Profile → Connected Accounts. This helps prevent creating a separate account by mistake.
Notifications and reminders
Turn on notifications inside EduTrack and in your device's system settings. Check that Focus, Do Not Disturb, battery-saving, and background restrictions are not blocking delivery. Reminder timing can also depend on your device and network connection.
Sync and group updates
Make sure you are online and signed in to the correct account. If an update does not appear, reopen the relevant screen or restart EduTrack. Group content is visible only to members who have been added to that group.
Delete your account
Open EduTrack and go to Settings → Delete Account, then follow the confirmation steps. This action permanently removes your account and associated data. If you cannot access the app, email support from the address connected to your account.